Özet:
In this thesis, it is aimed to redesign the sales process of a company operating in the private sector in accordance with the methodology of business process reengineering by using simulation technique in order to improve the process. In this context, a literature survey is performed to determine the business processes reengineering methodologies and the difficulties that may be encountered in the redesign process have been examined. In the application phase, the sales process of a company operating in the private sector is examined and the models of the existing process and the redesigned process have been created using the simulation software. The performance results of the existing sales process and the redesigned sales process are compared.
