Abstract:
Exceptions constitute a signi cant portion of people's lives. When things do not go as planned, due to environmental reasons or because one does not bring about his responsibility in a given task, unexpected situations occur. When faced with exceptions, people need to deal with them in a timely fashion in order to restore proper working. However, dealing with exceptions is not an easy task for people to accomplish. First, it requires understanding that something has gone wrong (detection). Second, the actual source of the problem needs to be identi ed (diagnosis). Moreover, in some situations, identifying that an exception will possibly occur in the future helps changing the course of previously planned actions in order to avoid the exception (prediction). Accordingly, this thesis proposes to use agents for automating the reasoning on exceptions. We model the problem domains with open multiagent systems, and use commitments to formalize agent interactions. We propose automated methods based on computational logic for detecting, predicting, and diagnosing exceptions. We prove that our methods are sound and complete. We study our methods on two domains, online social networks and e-commerce, which exhibit di erent characteristics for the exceptions that may arise in them. Our specific contributions in this thesis are threefold. First, we extend the scope of detected exceptions in the literature such that an exception is not limited to a commitment violation. Second, we provide a prediction system based on model checking that identi es exceptions before they even occur. Finally, we investigate the temporal relations among commitments in order to diagnose what has gone wrong during an agent's execution.
