Critical success factors for e-Municipality implementation: The case of Istanbul

Abstract

The purpose of this study is to identify and test critical success factors for the implementation of e-municipality systems, which are very beneficial in today’s world. When the population of Istanbul is considered, e-government systems are very important for Istanbul citizens, and the smallest part of that e-government systems is e-municipalities. Because of that, creating a highly used e-municipality environment is very important. In this study, for testing hypotheses about critical success factors, a questionnaire is developed and applied to information technology (IT) services of 32 municipalities of Istanbul. There are 39 municipalities and that means 82% of these municipalities are covered in that research. Some of them are applied online and some of them are administered personally. Collected data is analyzed by SPSS software. For testing hypotheses, ANOVA, Regression and Chi-square analysis methods were applied. At the end of these analyses, it can be said that a highly used e-municipality system is directly correlated with development strategy, website functionality, website usability can be concluded that usage rate of e-municipalities is high in Istanbul.