Organizational adoption of enterprise resource planning systems

Abstract

Although Enterprise Resource Planning (ERP) systems are being used widelyall around the world, they bring along many problems as well as benefits. Most ofthese implementations are failures and inadequate adoption is just one of the failure factors. This study defines organizational adoption of ERP systems throughbuilding a framework. The model consists of core Technology Acceptance Model(TAM) variables (perceived ease of use of ERP system and perceived usefulness),satisfaction and common actors of an ERP project: technology, user, organization and project management. A survey was conducted after studying the literature andmaking qualitative studies. Results of the study revealed that organizational adoptioncan only be accomplished if the satisfaction with the ERP system is achieved bycompetency and flexibility of the technology along with the special efforts of project management during project implementation. Besides, interesting results were foundabout the characteristics of people who were satisfied by using the ERP system. Thisstudy not only handles problems of ERP from a new perspective, but also providesresearchers and managers with insight about adopting the ERP software across the organization.