Quality management in the Turkish construction industry

Abstract

A detailed survey is conducted with Turkish construction firms to gather information about construction industry and quality management procedures. The questions in the questionnaire are prepared to have complete information about companies' current status and future plans on quality management. The survey is applied to consultant, designer, contractor, and subcontractor firms, since these groups cover almost all-different sub sectors of the construction industry. Twenty-two of the targeted companies answered the questionnaire. The results indicate that almost all of the companies are aware of the relevance and importance of quality management and interested in quality improvement, whereas they are not experienced enough to implement quality management properly and they have problems in documentation, communication, training, and process improvement. The companies can apply ISO 9000 quality assurance system in order to have good start for quality management implementation because it provides a good foundation for quality management.