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Browsing Yönetim Bilişim Sistemleri by Subject "Call centers -- Management."

Browsing Yönetim Bilişim Sistemleri by Subject "Call centers -- Management."

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  • A decision support system for workforce management in call centers 
    Gedikoğlu, Burak. (Thesis (M.A.)-Bogazici University. Institute for Graduate Studies in Social Sciences, 2006., 2006.)
    Shift design, workforce allocation and call allocation are the major problems in call center management. The aim of the call center manager is to allocate and dynamically update the workforce so that the incoming calls are ...
  • A simulation based decision support system for workforce management in call centers 
    Başarır, Birgül. (Thesis (M.A.) - Bogazici University. Institute for Graduate Studies in Social Sciences, 2011., 2011.)
    Workforce Management is critical in the call centers where thousands of calls are handled by hundreds of agents everyday. In a call center, where the call arrival rates tend to flutuate during the day, the agent allocation ...

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