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Konu "Call centers -- Management." için Fen Bilimleri Enstitüsü listeleme

Konu "Call centers -- Management." için Fen Bilimleri Enstitüsü listeleme

Sırala: Sıra: Sonuçlar:

  • An application of integrated staffing and shift optimization for a call center 
    Ertaban, Cihangir. (Thesis (M.S.) - Bogazici University. Institute for Graduate Studies in Science and Engineering, 2011., 2011.)
    Inbound call center problems need decisions in four main areas; the number of incoming calls, necessary number of agents to handle these calls, shift starting times for the operations and the number of agents to be allocated ...
  • Modeling of customer satisfaction in call centers 
    Aslantaş, Yeliz Leyla. (Thesis (M.S.)-Bogazici University. Institute for Graduate Studies in Science and Engineering, 2010., 2010.)
    The customer satisfaction becomes a key element in the service sector in the 21st century. Many companies prefer to contact their customers through call centers in order to give service in a cost effective way and retain ...
  • Multivariate statistical process control approach for performance evaluation in call centers 
    Kalaycı, Tolga Ahmet. (Thesis (M.S.)-Bogazici University. Institute for Graduate Studies in Science and Engineering, 2011., 2011.)
    In this thesis, a multivariate performance assessment model for the inbound department of a call center was proposed. The model is treated with principal component analysis (PCA). The main reasons for the employment of PCA ...