Konu "Call centers." için Boğaziçi Üniversitesi Tezleri listeleme

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For whom the phone rings: The Turkish call center industry and experience of work in multilingual call centers

Avdan, Ataman Osman. (Thesis (M.A.)-Bogazici University. Atatürk Institute for Modern Turkish History, 2010., 2010.)

This study scrutinizes the main features of the call center industry of Turkey and how the workers experience the work in multilingual call centers. The expansion of call centers is examined pertaining to the characteristics ...
German call centers in Istanbul: Beyond the global and the local

Neitzert, Alina Belinda. (Thesis (M.A.)-Bogazici University. Institute of Social Sciences, 2008., 2008.)

The 1990s witnessed the rise of call centers as a new form of work organization. The 2000s saw the next stage of the call center phenomenon in the form of large-scale outsourcing of call center operations to low-wage ...

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