Yazar "Gedikoğlu, Burak." için listeleme

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  • A decision support system for workforce management in call centers 
    Gedikoğlu, Burak. (Thesis (M.A.)-Bogazici University. Institute for Graduate Studies in Social Sciences, 2006., 2006.)
    Shift design, workforce allocation and call allocation are the major problems in call center management. The aim of the call center manager is to allocate and dynamically update the workforce so that the incoming calls are ...